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Your Visit

Our commitment is to your ultimate spa experience. If this is your first visit to Shibui, the tips below will help prepare you for your treatment.

New Clients

Please arrive at least 20 minutes early if this is your first visit to the Spa. We will have a simple questionnaire for you to fill out so we can better fit your needs. You will then be given a tour of the Spa and any additional questions can be addressed at that time.


Appointment Time

For the optimal spa experience we invite you to check in at least 1 hour before your appointment. This will allow you time to relax and enjoy our hot thermal soaking tub, Swedish sauna and cold-splash refresher shower. This area of the Spa is co-ed and swimming suits are required. You will need to be in your robe and slippers at least 5 minutes before your appointment time to insure you receive the full time allotted time for your treatment. Spend this few moments in our Relaxation room by the fireplace or out on the patio garden.

Please note that treatments must start and end on time. If you arrive late, we will not be able to complete the full service, and treatment fees cannot be prorated.


Cancellation Policy – Changes to your Appointment

If it is necessary to reschedule, cancel, or change your appointment …… please give a 24-hour notice to avoid being charged  50%  of your service fee. We provide reminder calls one day prior to all appointments.  There is a 48 hour cancellation policy on all parties of Four (4) or more.  All spa services require a credit card to hold a reservation.



Preparing for your Treatment

All waxing services require at least 3 to 4 weeks of hair growth. It is not recommended to wax the day of your “Special Occasion” to avoid any redness that may occur.  It is recommended that you do not shave your legs the same day of any treatments involving a Salt Scrub. There is the possibility of tenderness with the salt and freshly shaved skin.


Spa Party Appointments

It is recommended that you begin coordinating (either by phone or email) at least 4 weeks in advance of your party. At this time we will need the following information to ensure your party can be planned during the time frame your request:

  • First and Last name of each person in your party
  • Preferred service(s) for each person
  • Preferred Time of appointments
  • Contact person phone number for confirmation
  • Contact person credit card number for reservation confirmation
  • Please note if party will be paying individually or altogether
  • Reminder: There is a 20% gratuity on all parties of 5 or more
  • Reminder: There is a 48 hour cancellation policy on all groups of four (4) or more
  • Plan ahead with any Food or Beverage needs


Minor Policy

Because of our utmost respect for the comfort of our guests, we ask that you please refrain from bringing children under the age of 13 to the Spa.

Any Spa guest under the age of 18 must be accompanied by a parent or guardian.

Any Spa guest under the age of 15 must be accompanied by a parent or guardian in the treatment room for the duration of the treatment and may not receive a treatment lasting more than 30 minutes.

Soaking and Sauna

Arrive early and use the Swedish dry sauna or hot thermal soaking tub. This area of the Spa is co-ed and swimming suits are required. Warm muscles benefit most from bodywork.



To enhance your treatment you may wish to upgrade to a Hot Stone Massage, Deep Tissue Massage, or add additional services such as Facials and Nail Treatments. When you make your appointment, simply ask our knowledgeable staff at the front desk how to make the most of your treatments for ultimate pampering.


Catering Options

Enjoy a delicious catered lunch or a glass of wine by the fire in the relaxation room or on our garden patio. We are pleased to offer catering for spa parties, couples and individuals. See food menu options below. We offer Wine and Champagne for $5.00 per glass or $20.00 per bottle. We do not allow any outside Food or Beverage to be brought into the spa. There is an automatic 20% gratuity added to all Food and Beverage purchases.



Dining In


Hummus & Veggies          $11

House made Roasted Red Pepper Hummus seasoned with Green Onion, Lemon & Garlic. Served with Cucumber slices, Olives, Carrots, Pepperoncini, Celery & toasted Pita Bread.


Caesar Salad                    $10.50 Full    $7.50 half   (add Chicken Breast $3.50)

Hearts of Romaine Lettuce, Parmesan Cheese & House made Croutons tossed in a Caesar Dressing.


Veggie Wrap                        $12

Roasted Red Pepper Hummus, Red Onion, Tomato, Avocado, Cucumber, Carrots, Sundried Tomato Pesto and Romaine rolled into a Garlic Herb Flour Tortilla.



Our changing rooms are stocked with every amenity you could need including showers, robes, slippers, lotion, shampoo, conditioner,  deodorant, razors, hair dryers, styling products and feminine products. Just remember to bring your bathing suit to enjoy our thermal soaking tub and dry sauna!


 (un)Dress The Part


Unless the service description specifies that your massage is received clothed, undress completely and wear just a robe to your massage. You will be able to take off your robe and cover yourself in privacy. You will be draped with a sheet throughout the service. For services that are received clothed, shorts and a t-shirt are ideal.


Talk With Your Therapist

Before your massage begins, tell your therapist which areas you would like to focus on, and if there are any areas to be avoided. During your message let your therapist know if you feel any discomfort. Communication is the key to getting the massage you want.


Peace and Quiet

To ensure the most relaxing treatment experience for both you and other spa guests, please be aware of voice volumes and leave all cell phones off while in the spa.



If you are pleased with your treatment, a 15-20% gratuity is customary. A 20% gratuity will be added to groups of 5 or more.


  • Contact Us For An Appointment

    541.549.6164 |

  • Is This Your First Visit?

    If so please click here and take some time to read about "Receiving Your First Service at Shibui"; You can also learn more about Shibui on our Blog.

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